REFUND & RETURN POLICY
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Items that can be returned, refunded, or exchanged within 7 days of receiving them must follow the criteria as below:
1. Faulty items are damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
Note: All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return it to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
We will not accept returns in the following conditions:
Items outside the 7-day return timeframe
Washed, worn, used, or misused items.
Due to the new product has a slight smell.
Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, submit an email to us.
Returns Process & Time-Frame
Please carefully follow our return process to minimize any delays:
If your item is returnable (see above), please submit a ticket or send a Voicemail/SMS request to us stating your:
– Order number:
– Product name:
– Reason for return:
– Photographs clearly demonstrating the item’s flaw:
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning, submit an email request to us at [email protected].
Note: All shipping fees are at the customers’ expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
Enjoyraces issues refunds to the original form of payment used on an order in the event that your order:
The item(s) was proven to be damaged, defective, or incorrect.
Is canceled by Enjoyraces.
One or more of your items have sold out since your order was processed.
If you place an order and decide to cancel it for any reason BEFORE we ship it, we will give you your money back. But, once the shoes are shipped, we do not accept cancellations at all.
Seized Package: In the situation that custom insurance is not included in your order: If your package gets seized by your country’s customs, we will resend your product for 50% of the original cost, meaning if you bought a $100 pair of products, we would pay $50 towards a new one for you, but you would be responsible for the remaining $50. If you would not like a new product sent to you, then we can refund you 50% of the original amount.
If you bought customs insurance, we will reship the seized item once for free.
Enjoyraces will take 2–5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. However, in some cases, payment gateway issues may result in a longer refund time of 20–30 days. If this is the case, we will send you a notification via email and offer a similar product change option or ask you to wait longer. We hope you understand that the payment gateway problem is force majeure, and we are working to fix it in the future.
Can’t find what you’re looking for?
Please contact us at [email protected] for questions related to refunds and returns.