1. I have completed the payment and the order is being processed. What should I do now?
You should have received an email stating that your order is being processed. The next step is to wait for the tracking number, which will be sent to you by email within 3-5 days after placing the order. If you do not receive it in time, you can contact us via email or WhatsApp to see what happened. Sometimes, due to weekends or other delays, tracking numbers are generated later than expected. Your order will be delivered to your home within approximately 10-15 business days after payment. But sometimes it may take longer for various reasons. Please feel free to contact us.
2. How can I track delivery?
The automatic tracking code will be emailed to you when you place your order after a few days. We will ship your order in many different forms.
Please check out the links:
DHL Global Tracking: https://www.dhl.com/en.html
USPS tracking: https://tools.usps.com/go/TrackConfirmAction_input
FedEx tracking: https://www.fedex.com/en-vn/tracking.html
UPS tracking: https://www.ups.com/track?loc=en_US&requester=ST/
Note: In this case, the time has passed but the tracking code has not been reported yet. Please contact us as soon as possible via email [email protected].
3. Why is the shipping time so different sometimes?
Though we do not expect this to happen, if there is any significant delay with your order, we will contact you immediately. We will keep in contact with you from the time you place your order until you receive your delivery.
But the delivery time is still affected by COVID-19 by now, so it may sometimes delay, but do not worry; we 100% promise you will get it safely and keep you informed if there are any updates. If you feel worried, you can contact us at any time.
4. Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery may be late:
Your order was shipped during our sales and promotions season.
You ordered more than one product. In exceptional circumstances, your order may arrive in different packages and on different dates.
There were unpredictable circumstances beyond our control.
5. How do I change my shipping address?
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, the shipping information will not be able to be changed while the package is in transit.
6. Why is my tracking number invalid?
The tracking information is usually available 2-3 business days after dispatch.If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
7. I am wary of trusting you with my parent and am afraid to buy. How can I trust you?
We understand that there are many scams online and that it is difficult to shop online, especially for something like a replica product, but we treat our clients’ money like our own, and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders; if you do not trust us, that is fine, and we don’t want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money, we suggest you start with a smaller item, and once you verify our quality, you will definitely be back for more like our other clients. If you still feel wary, please remember that shopping with us is a choice, and we want you to be 100% comfortable before buying.
8. Why are my emails not being answered?
You are most likely not receiving our responses because you need to check your spam folder and place us on your white list. Feel free to contact us, and we will get back to you promptly! We receive hundreds of emails daily, so please allow 24 hours to receive a response.
9. Can I seach for items not listed on your site, and can you provide them?
If you are looking for replica products that we don’t have on our website, Please submit an email to us or send a Voicemail/SMS request to us and provide us with an image, serial number, or model number of the product. The more details that are provided, the easier and faster it will be to locate products in the factory.